Refund policy

RETURNS POLICY:

You may return your new unworn boots within 60 days from the date received. Boots that have been scuffed or worn outside cannot be accepted for return. We will not accept boots for return that show signs of wear or misuse. Boots must still have all tags and be in the original packaging. Please retain the packing list for order reference.

1. Click on the "view shipping status" button in the "Your order has shipped!" email we sent you. Then click the tracking number on the order confirmation page. From there, click the "return this package" button. Complete the form and print the label directly from the link, or take the code to The UPS store and have the return label printed. If you are having trouble finding the return link from the tracking number in your email, email us at customercare@danpostboots.com to request a return label.

2. A small handling fee of $12.00 per pair will be deducted from your refund when return credit is issued. If the boots are defective or a shipping error was made by us, the charge will be waived.

3. Returns are generally processed within 5 business days after receipt to our warehouse. When your return has been processed and credit issued you will receive an email notification. Your refund will be in the same form as your original payment.

If you believe your boots have a manufacturing defect, please contact us at customercare@danpostboots.com.

Unless using our prepaid return label, all returns must be sent directly to:

Dan Post Boot Company
89 Old Hwy 70
New Johnsonville, TN 37134

If you need a different size or style you will need to place a new order.

Problems, Questions Or Suggestions?
If you have any questions regarding your order, please e-mail us at customercare@danpostboots.com.

Our Customer Service Department is open 8:00am-5:00pm CST

Thank you for shopping at Dan Post Boots!